Wednesday, 16 December 2009

Interac / Eftpos

When I do any shopping here in the land of OZ I usually use my bank card to pay. Here that service is called Eftpos. The system works exactly the same as in Canada. The procedure is a whole other kettle of fish. Here is what happens when I show a cashier that I am paying with a bank card:
  1. The cashier takes the card from me.
  2. They swipe the card for me.
  3. They ask me if it will be on Savings.
  4. I say no, it is cheque (not called chequing here).
  5. They push the account button for me.
  6. They then allow me to put in my own PIN number.
  7. They give me my card back.
The first two steps make sense. I am sure it is painful for cashiers to watch shoppers continually swipe the wrong way. It is the following steps that boggle me. Isn't the whole idea of mounting the device on the counter facing the customer to allow the customer to enter their own information? Sometimes they don't even ask me what account I want they just enter Savings. It is one of those everyday things that always reminds me I am living in a foreign land.

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